Terms and Conditions

Updated: 24-10-2024

1. General Information

Welcome to CatchMemo! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using CatchMemo, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

CatchMemo is a photo-sharing platform designed to enhance event experiences by enabling seamless photo sharing with QR codes and real-time photo walls, creating a personalized event gallery for guests to easily upload and share memories.

2. Company Information

CatchMemo is operated by Catchmemo.com, located in Sweden. For any questions or concerns, please contact us at hello@catchmemo.com.

3. User Eligibility

CatchMemo’s services are optimized for users in Europe, though they are accessible worldwide. Performance may vary by location. You must be at least 18 years old or have parental consent to use our services if you are younger than 18.

4. Service Description

CatchMemo provides customizable event pages that allow users to create themed galleries for events, with unique QR codes enabling easy uploads from guests without requiring an app. Key features include:

5. Packages and Subscriptions

CatchMemo offers three packages with a one-time fee:

Customized Subscription Plans:

For custom subscription options, please contact us directly at hello@catchmemo.com.

6. User Responsibilities

You are responsible for ensuring that any content you or your guests upload is appropriate, lawful, and does not infringe on the rights of others. All uploaded content remains your property, and you are responsible for verifying compliance with applicable laws.

Prohibited content includes, but is not limited to:

7. Account Security

Your password is encrypted and cannot be accessed by CatchMemo. You are responsible for safeguarding your account credentials and immediately reporting any suspected unauthorized access to hello@catchmemo.com. We recommend regularly updating your password and using a unique, strong password.

8. Payment and Refunds

Payments are processed securely through Stripe. If an event is canceled within 14 days of purchase and no uploads or downloads have occurred, you may request a refund by contacting customer support at hello@catchmemo.com.

9. Privacy and Data Protection

CatchMemo collects data necessary for service functionality and uses Google Analytics to analyze usage patterns. We do not sell or share your personal data with third parties. Images are securely stored in the cloud and encrypted by our provider. Please refer to our Privacy Policy for more details.

10. User Conduct

CatchMemo reserves the right to reject or limit access to any event or account that violates these Terms. Prohibited actions include, but are not limited to:

CatchMemo may restrict, suspend, or terminate user accounts that engage in these behaviors.

11. Intellectual Property

All content uploaded by users, including images and videos, remains the property of the user. By uploading content to CatchMemo, users grant CatchMemo a limited, non-exclusive, royalty-free, worldwide license to use, display, and store the content for the purpose of operating, improving, and promoting the service. This license allows CatchMemo to:

CatchMemo does not have the right to use uploaded content for commercial purposes unrelated to service provision or without explicit permission from the user.

12. Data Backup and Liability

While we strive to protect your data, we cannot guarantee continuous backup. Users are encouraged to maintain personal copies of their media. CatchMemo is not liable for any loss of data, including accidental deletion or technical errors that could impact data availability.

13. Limitation of Liability

CatchMemo is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or goodwill, arising from or related to the use of our services. This includes events outside our control, such as service interruptions, unauthorized access, or unforeseen technical issues.

14. Termination

CatchMemo reserves the right to terminate or suspend user accounts at any time if these Terms are violated. In cases of account termination, users will be notified at their registered email address.

15. Governing Law and Dispute Resolution

These Terms are governed by Swedish law. Any disputes arising from or related to these Terms will be resolved exclusively in the courts of Sweden.

16. Exploitation of Bugs and Circumvention

Exploiting bugs, circumventing platform restrictions, creating multiple accounts to bypass limitations, or otherwise misusing CatchMemo’s services will result in immediate account closure and deletion of any associated events. CatchMemo reserves the right to pursue further legal action as necessary.

17. Changes to Terms

CatchMemo reserves the right to modify these Terms at any time. By continuing to use the service after changes are made, users agree to and accept the updated Terms. We encourage users to periodically review these Terms to stay informed of any updates.

18. Content Moderation and Reporting

CatchMemo reserves the right to monitor and moderate uploaded content to ensure compliance with these Terms. We may remove or block any content that is deemed inappropriate or in violation of these Terms. Users can report any objectionable content by contacting us at hello@catchmemo.com.

19. Indemnification

Users agree to indemnify, defend, and hold harmless CatchMemo, its affiliates, and its employees from any claims, liabilities, damages, losses, or expenses arising from their use of the service, violation of these Terms, or infringement of any third-party rights.

20. Force Majeure

CatchMemo is not liable for delays or failures in performance resulting from events beyond our reasonable control, including acts of nature, internet outages, and other unforeseen events.

21. Children’s Privacy

CatchMemo is not intended for use by individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under this age. If we discover that such information has been provided, we will take steps to delete it promptly.

22. Contact Information

For any questions or concerns regarding these Terms, please contact us at hello@catchmemo.com.

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